30 Day Money Back Guarantee

Buy with Confidence!

Track My Ride is proud to offer a 30 Day Money Back Guarantee on all orders made through our online store at www.trackmyride.com.au subject to our terms and conditions as outlined below. Please read the full terms and conditions of our 30 Day Money Back Guarantee in order to be eligible for a refund

 

30 Day Money Back Guarantee Terms And Conditions :

  1. The 30 Day Money Back Guarantee is offered by Track My Ride Pty. Ltd. and only applies to orders placed through our online shop at www.trackmyride.com.au on or after 22 October 2018.
  2. All returns for refund or exchange must be authorised by Track My Ride via email to [email protected] in advance before returned goods will be accepted or a refund issued.
  3. The 30 Day Money Back Guarantee period will commence from the date that the customer receives their product. If there is no receipt of delivery, the date shall be assumed to be 5 business days from the date of dispatch.
  4. Where a product is within the 30 day period and a refund is requested, Track My Ride will refund the original product purchase price after receiving back the original goods ordered. The following fees and/or charges will not be reimbursed:
    • Shipping charges from Track My Ride (this includes items with free shipping)
    • A 15% restocking fee. The restocking fee comprises the cost for Track My Ride to post the product to you and also the man hours spent sending / recouping / restocking / reselling these items.
    • Cost of shipping to return the product to Track My Ride
  5. If you are returning a product please make sure it is well protected and packaged similar to the way you received the product. All returns must be shipped via registered mail and should be insured for loss in transit. Refunds will only be authorised for returned orders if they are received by Track My Ride. You are responsible for the Product(s) you are returning until received by Track My Ride. We recommend you retain proof of postage for your records.
  6. Orders cancelled after the goods have been dispatched will be treated as per the terms of our 30 Day Money Back Guarantee.
  7. Orders with quantities of 3 or more are not eligible for a refund under our 30 Day Money Back Guarantee. They are still eligible for warranty replacement.
  8. Our 30 Day Money Back Guarantee is available to new customers on their first order only.

Due to time taken to test return products – return can take up to 5 business days to be processed once received by our team. Refunds may be subject to additional processing time by your financial institution or bank.